This Privacy Policy was last updated 04/04/2025
At Expert Radiology Management Services, LLC (“Expert Radiology”) your privacy is important to us. Our Privacy Policy describes the information we collect, how we collect the information, the reasons we collect information, and how we share or use the information we collect. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.
Please take a moment to review this Privacy Policy. You may scroll through this Privacy Policy or use the headings below. It is important that you understand this Privacy Policy. By using our Platform, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.
Expert Radiology specializes in caring for patients involved in motor vehicle accidents. Expert Radiology is not a medical group or a health care provider. Expert Radiology provides its users with the ability to obtain a telemedicine consultation provided by independent medical practitioners including Expert Radiology, CSP and all members of its affiliated covered entity (collectively, “Medical Group”), which are independent medical groups with a network of United States based health care providers (each, a “Provider”). Medical Group (or your own medical provider if you do not use a Medical Group Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not Expert Radiology.
It is helpful to start by explaining some of our key terms and definitions used in this Privacy Policy.
| Key Term | Definition |
|---|---|
| “Expert Radiology,” “we,” “us,” or “our” | Expert Radiology Management Services, LLC |
| “Personal Information” | Any information relating to an identified or identifiable individual and any information listed here. |
| “Platform” | Our Website, any desktop application (including RamSoft PACS), and our Services. |
| “Privacy Policy” | This privacy policy. |
| “Services” | Any services provided through our Website or desktop application, including RamSoft PACS. |
| “Terms of Use” | Our terms of use located here. |
| “Website” | https://expertradiology.com |
When does our Privacy Policy apply?
This Privacy Policy describes the types of information we may collect from you when:
When does our Privacy Policy not apply?
This Privacy Policy does not apply to information collected by any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Policy. It also does not apply to any website that we may provide a link to or that is accessible from our Platform.
This Privacy Policy does not apply to information collected from users who log-in to the password-protected and secure portions of our Platform (“Secure Platform”). The Secure Platform allows users who obtain the Services (“Customers”) to perform certain functions or obtain the Services (such as telehealth visits) from Medical Group or Providers. All information collected and stored by us or added by Customers into such Secure Platforms is considered Protected Health Information (“PHI”) and/or medical information and is governed by applicable state and federal laws that apply to that information, for example the Health Insurance Portability and Accountability Act (“HIPAA”). We will not use or disclose information collected from the Secure Platform or your Provider for advertising or marketing except as otherwise permitted by HIPAA and other applicable law. We will not sell any PHI in violation of HIPAA.
Our Privacy Policy and Terms of Use.
This Privacy Policy is incorporated into our Terms of Use, which also apply when you use our Platform.
What is Personal Information?
Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.
What types of Personal Information do we collect?
We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):
| Categories of Personal Information | Specific Types of Personal Information Collected |
|---|---|
| Personal Identifiers | A real name. |
| Information that identifies, relates to, describes, or is capable of being associated with a particular individual | Telephone number, insurance policy number, bank account number, payment card number, medical information, health insurance information, and signature of any kind (physical or electronic). |
| Characteristics of protected classifications under federal law. | Age, medical condition, physical/mental disability, genetic information (including familial genetic information), and sex/sex life (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions). |
| Internet or other electronic network activity information | Information regarding a consumer’s interaction with our Platform or an advertisement (including through cookies). |
Health Information
Some Personal Information we collect may constitute PHI as defined by HIPAA. As set forth above, your Provider will provide you with a Notice of Privacy Practices describing their collection and use of your health information, not Expert Radiology. We will only collect and use PHI for the purposes of providing the Services or as otherwise permitted by law. We may combine your PHI with Personal Information that we have either obtained from you or through a third-party, such as your Provider, attorney, health insurer, employee benefits program, or other health care providers. PHI will not be used for any other purpose without your consent or as otherwise permitted by law.
How do we collect your Personal Information?
We collect most of this Personal Information directly from you. Additionally, we will collect information from you when you visit our Platform and fill out forms or use our Services:
We may also collect Personal Information in the following ways:
Cookies. We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Platform or Services through your computer or mobile device. A “cookie” is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. Some of the cookies we use are “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Platform and to limit the amount of redundant data that is downloaded during a single session. We also may use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our Platform and/or the Services. We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Platform or the Services. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Platform. Google Analytics uses cookies, to help our Platform analyze how users use our Platform. You can find out more about how Google uses data when you visit our Platform by visiting “How Google uses data when you use our partners’ sites or apps”, (located at https://policies.google.com/technologies/partner-sites). For more information, please visit Google and pages that describe Google Analytics, such as https://marketingplatform.google.com/about/.
Google Ads. Google Ads (“AdWords”) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.
Facebook Pixels. We use Facebook Pixel, a web analytics and advertising services provided by Facebook, Inc. (“Facebook”) on our Platform. With its help, we and our customers can keep track of what users do after they see or click on a Facebook or Instagram advertisement, keep track of users who access our Platform or advertisements from different devices, and better provide advertisements to our target audiences. The data from Facebook Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for use of your data with Facebook Pixel https://www.facebook.com/settings/?tab=ads#_=_.
How do we use your Personal Information?
We may use your Personal Information for the following purposes:
How do we share your personal information?
We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
Your choices about how we share your Personal Information.
This section of our Privacy Policy provides details and explains how to exercise your choices. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes.
You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page.
Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.
For other browsers, please consult the documentation that your browser manufacturer provides.
If you do not wish to have your e-mail address used by Expert Radiology to promote our own Services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail. This opt out does not apply to information provided to Expert Radiology as a result of your use of our Platform and/or the Services. You may have other options with respect to marketing and communication preferences through our Platform.
Expert Radiology operates subject to state and federal regulations, and the Platform and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform and/or the Services is limited exclusively to users located in states within the United States where the Platform and/or the Services is available. The Platform and/or the Services are not available to users located outside the United States. Accessing the Platform and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform and/or the Services, is prohibited.
We do not knowingly collect or sell Personal Information from children under the age of 18. If you are under the age of 18, do not use our Platform or Services or provide any information on or to the Platform or through any of its features. If we learn we have collected or received Personal Information from a child under the age of 18, we will delete it. If you are the parent or guardian of a child under 18 years of age whom you believe might have provided use with their Personal Information, you may Contact Us to request the Personal Information be deleted. Notwithstanding the foregoing, the Medical Group may provide health care services to children with the consent of the child’s parent or legal guardian.
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is not currently set up to respond to those signals.
We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.
The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.
We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for accessing the Platform and reviewing this Privacy Policy each time you visit the Platform to check for any changes.
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on the Platform.
Expert Radiology Management Services, LLC
Address: 524 Calle Tintillo
Urb Tintillo Hills
Guaynabo, PR 00966
Phone: 415-900-2000
Email: info@expertradiology.com
©2025 Expert Radiology™. All Rights Reserved.
